Job Description

Job Description

Job Description

Ironclad Claims Solutions provides independent vehicle appraisals, diminished value and total loss valuations, repair inspections, and expert witness services to vehicle owners, attorneys, and repair facilities nationwide. We’re a small, growing team based in Sapulpa, and we’re looking for an organized, dependable administrative assistant to work on-site in our office as the first point of contact for our clients and keep our case files moving.

What you’ll do

• Communication: Answer and route incoming calls; handle client questions directly whenever possible so the owner can focus on expert work.
• Inbox Management: Monitor and triage the owner’s inbox: respond to routine messages, flag urgent items, and draft replies for review.
• Client Intake: Set up new clients in our CRM and collect the documents, photos, and signed agreements each file needs.
• File Accuracy: Keep case files complete, correctly named, and organized so nothing stalls a report or a deadline.
• Coordination: Follow up with clients, insurance adjusters, and opposing appraisers on outstanding documents and deadlines.
• Logistics: Schedule inspections, calls, and appointments; greet visitors; support day-to-day office operations.

What we’re looking for

• Experience: 1+ years of administrative, customer service, or office experience (insurance, legal, or automotive is a plus).
• Skills: Excellent phone presence, clear professional writing, and strong organizational skills.
• Software: Comfortable learning new software (we use Zoho CRM, Zoho Mail, and Google Drive).
• Discretion: Able to handle confidential client, financial, and legal information with care.
• Reliability: Strong follow-through, reliable transportation, and the ability to work on-site in Sapulpa every scheduled day.

What we offer

• Pay: $16.00–$20.00/hour, based on experience
• Benefits: Health insurance
• Environment: A small team where your work is visible, valued, and directly affects client outcomes

Schedule: Monday–Friday, 8:00 AM–5:00 PM, on-site in Sapulpa.

This is a dedicated, in-person position; remote work is not available. Business casual dress code. Outside employment during scheduled work hours is not permitted.

To apply: Submit your resume and a short note telling us about your experience managing a busy inbox or using a CRM system.

Job Tags

Similar Jobs